Privacy Policy
Last Updated: February 5, 2026
1. WHO WE ARE
This privacy policy applies to www.katiavlachos.com, operated by:
Catherine Vlachos / Katia Vlachos Coaching
Höhestrasse 34
CH-8702, Zollikon, Switzerland
Email: katia@katiavlachos.com
As a reinvention coach serving clients primarily in the EU, Switzerland, the United States, and Asia, I am committed to protecting your personal information in accordance with:
The EU General Data Protection Regulation (GDPR)
The Swiss Federal Act on Data Protection (FADP)
Other applicable data protection laws
2. INFORMATION WE COLLECT
When you interact with my website, I may collect the following personal information:
Information you provide directly:
Name and contact details (email address, phone number)
Information submitted through the Break Free Quiz
Details about your personal situation and coaching needs (via consultation requests or intake forms)
Survey responses and feedback
Payment information (processed securely through third-party providers)
Communication preferences
Information collected automatically:
IP address and location data
Browser type and version
Device information
Pages visited and time spent on site
Referring website
Cookies and similar tracking technologies (see Section 8)
3. HOW WE USE YOUR INFORMATION
I process your personal information under the following legal bases:
With your consent:
Sending marketing emails and newsletters
Market research surveys
Quiz results and personalized recommendations
For contract performance:
Providing coaching services you've purchased
Processing payments
Communicating about your sessions and programs
For legitimate interests:
Improving my website and services
Understanding audience needs
Fraud prevention and security
Legal compliance
You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
4. HOW WE SHARE YOUR INFORMATION
I do not sell, rent, or trade your personal information. However, I share data with trusted service providers who help operate my business:
Email, Marketing, & CRM Platform: GoHighLevel
Website Hosting: Squarespace, GoHighLevel
Payment Processing: Stripe
Analytics: Google Analytics (anonymized)
Video Conferencing: Zoom
All service providers are contractually bound to protect your data and only use it as instructed.
International Data Transfers: Some service providers are located outside the EU/Switzerland. When transferring data internationally, I ensure adequate protection through:
EU-approved Standard Contractual Clauses
Adequacy decisions by the EU Commission
Other appropriate safeguards under GDPR
Legal Disclosures: I may disclose information if required by law, court order, or to protect my legal rights.
5. DATA RETENTION
I retain your personal information only as long as necessary:
Newsletter subscribers: Until you unsubscribe, then deleted within 30 days
Consultation requests (non-clients): Deleted within 90 days if we don't work together
Current clients: Duration of coaching relationship plus 7 years (for legal/tax purposes)
Former clients: 7 years after final session (for legal/tax/insurance requirements)
Website analytics: 26 months (Google Analytics default)
Financial records: 10 years (Swiss tax law requirement)
6. YOUR RIGHTS
Under GDPR and Swiss data protection law, you have the right to:
✓ Access – Request a copy of your personal data
✓ Rectification – Correct inaccurate information
✓ Erasure ("right to be forgotten") – Request deletion of your data
✓ Restriction – Limit how I use your data
✓ Data Portability – Receive your data in a structured format
✓ Object – Object to processing based on legitimate interests
✓ Withdraw Consent – Unsubscribe from marketing communications at any time
✓ Lodge a Complaint – File a complaint with your local data protection authority
To exercise any of these rights, contact me at katia@katiavlachos.com. I will respond within 30 days.
EU/Swiss residents: You can lodge a complaint with:
Your local data protection authority
Swiss Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch
7. DATA SECURITY
I implement appropriate technical and organizational measures to protect your data:
SSL/TLS encryption for data transmission
Secure, password-protected databases
Regular security updates and patches
Limited employee/contractor access (need-to-know basis)
Secure deletion procedures
Regular backups stored securely
However, no internet transmission is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.
8. COOKIES AND TRACKING
My website uses cookies and similar technologies to:
Remember your preferences
Analyze website traffic and usage patterns
Improve user experience
Types of cookies used:
Essential cookies: Necessary for website functionality (cannot be disabled)
Analytics cookies: Google Analytics (anonymized) to understand visitor behavior
Marketing cookies: Track engagement with my content
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
9. THIRD-PARTY LINKS
My website may contain links to other websites. I am not responsible for the privacy practices of external sites. Please review their privacy policies when visiting.
10. CHILDREN'S PRIVACY
My services are not directed to individuals under 18. I do not knowingly collect information from minors. If you believe a child has provided information, contact me immediately for deletion.
11. CHANGES TO THIS POLICY
I may update this privacy policy to reflect changes in:
My practices
Legal requirements
Technology
Material changes will be communicated via website notice.
Continued use of my services after changes indicates acceptance.
Current version: February 5, 2026.
12. CONTACT & QUESTIONS
For privacy-related questions or to exercise your rights:
Email: katia@katiavlachos.com
Address: Höhestrasse 34, CH-8702 Zollikon, Switzerland
I aim to respond within 3 business days for inquiries and within 30 days for formal data subject requests.